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We appreciate our tenants and it is our goal
to make your tenancy with us as trouble free as
possible.
Are you moving?.....The Security Deposit Notice
is below. Please follow the procedure outlined
in the notice carefully as it will help you to
get back your deposit. We do require a formal
written notice to terminate the tenancy. Your
deposit can NOT be used as last month's rent.
Do you have a maintenance issue?......Please
call the office or email us with the repair that
is needed. It is our intention to serve you as
quickly as possible. We have an approved list
of contractors waiting to serve your needs, most
of which we have dealt with for many years.
Do you want to purchase a home, condominium,
or townhouse?.....Please call our office. We offer
our tenant's old fashioned service and nearly
30 years of experience. We know the Central Coast
as well as anyone. We can serve you with experience
in Santa Cruz, Santa Clara, Monterey, and San
Benito Counties.
In order for your security deposit to be returned,
the following must be completed on or before the
agreed upon date of vacating your rental unit.
Normal wear and tear is expected, however, adjustments
will be made for any damage or abusive care of
the premises.
WALLS: Walls should
be washed and free of unusual marks, gouges or
holes.
FLOORS: Carpets
are to be steam cleaned and free of burn holes
and stains. Vinyl, tile, and wood floors are to
be clean and free of marks, tears or unusual gouges.
WINDOWS, SLIDING GLASS
DOORS, AND MIRRORS: Free of cracks and
breaks and cleaned with a glass cleaner.
WINDOW COVERINGS:
Should be free of excessive dust and free of damage.
LIGHT FIXTURES:
Should be clean and contain operable bulbs.
APPLIANCES: Oven
and Broiler: Should be cleaned with an appropriate
oven cleaner and wiped down. STOVE:
Should be wiped down and cleaned. REFRIGERATOR:
If provided, should be defrosted, wiped cleaned
and free of any soap residue. GARBAGE DISPOSAL:
Should be free of any foreign objects and food.
TOILETS, TUBS, SHOWERS,
BASINS, AND FIXTURES: Should be clean.
CABINETS AND DRAWERS:
Should be wiped clean. TRASH
COMPACTORS: If provided, should be free
of trash, wiped out, be free of odor and have
a new bag installed.
FIREPLACES: Should
be cleaned and free of any wood, trash or ashes.
YARD, PATIO, BALCONY
AND DECK AREAS: Should be swept and cleaned
as necessary. Lawns should be mowed and watered.
Planter boxes and landscaping should be weeded.
KEYS: All keys
should be returned promptly upon vacating the
unit.
PROCEDURE FOR CALLING
FOR REPAIRS:
1. BEFORE
CALLING check if there is something, which
is simple, and causing what appears to be repair
problem. Examples of this specifically listed
on the following pages under item 4. Be sure to
read these examples carefully.
2. DETERMINE
IF IT IS AN EMERGENCY OR A NON-EMERGENCY ITEM.
EMERGENCIES:
(There are few emergencies). Definition of an
emergency: fire, flood,
uncontrollable water, backed up sewer, electrical
problem endangering life, or smell of gas. An
emergency is NOT heat - We recognize this is a
priority item and will make it a priority with
the vendors to have the heat working as soon as
possible. An emergency is not air-conditioning,
non-working dishwasher, sprinklers, etc.
DURING OFFICE HOURS, CALL (831) 462-1406 AND
CALMLY EXPLAIN
THE PROBLEM.
AFTER OFFICE HOURS, CALL (831) 462-1406 AND BE
SURE TO LEAVE A COMPLETE
MESSAGE WITH RETURN TELEPHONE NUMBERS.
Emergencies causing immediate danger such as
fire call 911
Emergencies involving gas call PG&E and if
necessary call 911
Emergencies involving IMMEDIATE electrical danger
call the utility service such
as PG&E, etc.
Emergencies such as backed up plumbing, flooding
call (831) 462-1406
3.
IF IT IS A NON-EMERGENCY, PLEASE DO THE FOLLOWING:
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I. |
After hours, call
the office (831) 462-1406. Be sure to leave
a complete message
with Return telephone numbers. Be sure to
follow up during daytime hours in the
event the voice mail system fails. |
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II. |
During Office Hours:
* Call (831) 462-1406 and inform the party
answering the phone, you have a work order.
They will direct you to the property manager.
If the property manger is not available at
that time leave a message with the staff member
answering the phone.
* Explain your problem clearly and calmly,
giving your name, telephone numbers &
address. A work order will be immediately
written for you.
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- A vendor will be assigned and will
contact you. |
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- Remember, this is a NON-EMERGENCY
item and in most cases, the vendor will
not be able to make an appointment immediately. |
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- Failure to show at an appointment
will probably mean a charge to you.
Unless you have made arrangements for
the vendor to enter your unit without
you present. If you are to be there,
be sure to call if you are unable to
make the appointment. |
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* If you do not hear within 7-10 days, call
our office and inform us you have not heard
from a vendor. A staff member will contact
the vendor to find the cause of the delay
& inform you as to when services can be
expected.
* If after a repair has been implemented &
you are sill having difficulty, be sure to
call and state you had a recent repair and
there is still a problem. Recent repair means
within the last 60 days. If you fail to report
this and there is further damage, you may
be responsible for the cost of the damage.
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FOLLOWING ARE PROBLEMS YOU NEED TO ALWAYS
CHECK AND HANDLE BEFORE CALLING |
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* The oven does not
work- Check the time bake to be sure
the settings on the unit are what is preventing
the oven to turn on. An oven set on time bake
WILL NOT HEAT. |
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* Air-conditioner
does not work- Check ALL circuit breakers
often during hot weather or if a circuit breaker
over loads, it will flip off the circuit A/C
breaker. |
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Garbage disposal does not work - Check
underneath on the disposal unit for the reset
button, which may need to be reset. |
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* Electrical
does not work in part of the house-
check the GFI plug, which is usually located
in the garage, patio, kitchen or the bathroom.
Reset the GFI plug most likely, it will restart
the electrical. Sometimes there are more than
one GFI, so check around the house so you
are aware when electrical problems occurs. |
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* Circuit
breakers keep going off - Check all
appliances so see if the circuits are being
overloaded with appliances such as microwave,
toaster, curling irons, blow dryers,etc. |
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* Smoke
alarms doesn't work- Check to see if
batteries have to be replaced. |
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* Fireplace-
BE SURE TO OPEN VENT BEFORE STARTING FIRE.
If smoke is coming out of fireplace put out
fire immediately. Do not use softwoods in
fireplace as pine, fir & redwood or logs
purchased as Duralogs, Duraflames, etc. These
woods and logs cause a coating in the flue,
which can cause fires. Use woods such as oak,
almond, walnut, etc. - When removing coals
from fireplace, ALWAYS be sure the coals are
COLD. NEVER put hot or warm coals in a container
such as a garbage can. Store any warm or hot
coals away from any combustibles or house
for at least two (2) days before disposing
them. |
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Invasion of ants, spiders, fleas, etc-
INDOORS - (fleas, ants, spiders, silverfish,etc.)
Insect foggers are the most reliable. They
can be purchased at grocery & garden stores.
To use: Follow the instructions on the cans,
cover all food and dishes, remove all adults,
children and animals from the inside and leave
for approximately four hours.
OUTDOORS - (ants, fleas, grasshoppers,etc.)
Diazanon Granules can be purchased at any
garden supply store. Follow the directions
on the package; sprinkle around the perimeter
of the house and fence. Diazonon comes in
small shaker cans or in ten-pound bags. It
is very economical to buy and very effective.
Spiders - Use Liquid Diazanon Granules or
a Premixed Insecticide. Follow the directions
on the package. Snails, sow bugs, slugs, etc.,
- bait may be purchased at the garden supply
store. Follow the directions on the package.
Rodent Control - For ordinary mice, there
are several common controls, which can be
bought at grocery or garden supply stores
such as Decon. If the problem persists, call
us. |
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WHEN
STORING PESTICIDES, BE CAREFUL OF THE SAFETY
OF CHILDREN & ANIMALS. BE SURE TO TRY
THESE PEST CONTROL METHODS. |
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TENANTS ARE
RESPONSIBLE FOR THE FOLLOWING MAINTENANCE: |
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* Replacement of light bulbs
* Replacement of furnace and air-conditioning
filters every six months with the correct
size.
* Replacement of smoke alarm batteries.
Normally the smoke detector will emit
a beeping sound
* Test smoke alarms every thirty days.
Remember the smoke alarm is for safety
and it is very important to check it.
* Keep the dwelling clean and sanitary,
inside and out, free of grease, mold,
mildew, cobwebs, etc.
* Do normal insect and rodent control.
* Proper disposal of toxic waste such
as oil, antifreeze, batteries, solvents.
* Where indicted on your rental contract,
maintain exterior landscape by mowing,
trimming, weeding, fertilizing and watering.
If there are sprinklers, be sure to
monitor the level of water needed.
* Keep all landscape watered unless
Homeowner's Association controls it
or we have provided a garner for the
property.
* Pick up all pet droppings on property.
Keep pets, if applicable, from causing
damage.
* In kitchen, keep all food cleaned
up at all times. Keep hood vents/ovens
cleaned regularly.
* Proper disposal of holiday, Christmas
lights. Lights are to be hung properly
and carefully checked. They are only
to be up during the season and immediately
removed. Christmas trees are to be properly
removed. |
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